Support Center

PS4 - Stuck Logging In

Last Updated: Apr 24, 2019 02:11PM PDT
We're still having trouble reliably recreating this issue but have been working with some players who are experiencing this to try and narrow it down.

In some cases switching accounts on the console solves the issue, but not for others. In other cases, logging in on a different machine (like a friend's) works and the affected account can now connect on new hardware (or in a different region.) But again, not for everyone. 

We're going to be implementing some additional unique back-end tracking for each stage of the login connect process so that we're better able to narrow down where exactly the login is failing for certain people, and if it's even the same spot for everyone. Due to the limited number of people reporting this, it has been difficult to diagnose on our end, but rest assured this is indeed a confirmed issue and something we are actively trying to resolve.For now, if you're having this problem please provide the following if possible.

1) A photo (even cellphone photo) of the whole screen where you are seeing the forever "Connecting..." message. Try to make the photo as clear as possible so we can see the whole screen and read all the onscreen text and build info at the bottom of the screen.

2) Your PSN Region / Location this will help us identify any geographic patterns to the error.

3) Your KU ID - You can get that online here: and the ID looks like this: “KU_xXxXxxxxX”.

You can submit this information either through a ticket here on our support site or on our forums at the link below. 

Thanks for your patience and help, keep an eye here for updates as we have new information or requests on how you can help us track this bug down.

You can find more information and updates regarding this situation at the link below.’t-load-in-on-ps4-oceania-r18187/

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